AERLO Terms of Use

Welcome to AERLO.

These Terms of Use (“Terms”) govern your access to and use of the AERLO platform, including our website, member accounts and profiles, listings, Business Workspaces, messaging, directories, editorial content and any related products or services (collectively, the “Platform”).

By accessing or using AERLO, creating an account, submitting content or using an AERLO service, you agree to be bound by these Terms. If you do not agree, you must not use the relevant services.

These Terms form a legally binding agreement between you and AERLO Limited. Certain services or features may also be subject to additional terms, policies or rules presented when you use them. Where expressly incorporated, those terms form part of your agreement with us and take priority in relation to the relevant service to the extent of any conflict.

The Platform is operated by:

Website: www.aerlo.co.uk
Email: support@aerlo.co.uk

AERLO is a marketplace, directory, discovery and community platform for General Aviation, connecting people, aircraft, businesses, organisations, services, events, information and opportunities.

Unless we expressly state otherwise, AERLO is not a broker, agent for a buyer or seller, auctioneer, aircraft dealer, escrow provider, maintenance organisation, training provider, insurer or contracting party in transactions or arrangements made between users or third parties through the Platform.

Some areas of AERLO can be used without an account. An account may be required to create listings, manage Business Workspaces, save content, communicate through certain features or use other member services.

You must provide information that is accurate and not deliberately misleading, keep your account information reasonably up to date and take reasonable steps to protect your authentication credentials. You must notify us promptly if you believe your account has been compromised or accessed without authorisation.

You must not impersonate another person or organisation, create an account on behalf of another person without authority, sell or transfer your account without our permission, or attempt to circumvent an account restriction or suspension.

Where you act on behalf of a company, organisation, syndicate or other entity, you confirm that you have authority to do so. Where an activity involves entering into a legally binding transaction, making a payment or otherwise requires legal capacity, you are responsible for ensuring that you are legally able to do so.

Information deliberately published through a public profile may be visible to anyone and may be indexed by search engines.

AERLO enables users, businesses and organisations to create, claim or manage aviation-related listings and pages, including aircraft for sale, aircraft shares and syndicates, aircraft parts, businesses and services, flight schools, events and other aviation-related opportunities or information supported by the Platform.

Where you create, claim or manage content, you confirm that you are authorised to do so, that information you provide is accurate to the best of your knowledge and not materially misleading, and that you have the necessary rights and permissions for photographs, logos, documents and other material you provide.

You must keep material information reasonably current and should update or remove listings when the relevant aircraft, share, part, service or opportunity is no longer available or material circumstances change.

AERLO may also create or maintain directory information using legitimate publicly available sources. Although we aim to provide useful and accurate information, we do not independently verify every listing, business, organisation, event or service and cannot guarantee that third-party or public-source information is complete, accurate or current.

If information concerning you, your business or organisation is inaccurate, outdated or you believe it should be removed, contact support@aerlo.co.uk.

AERLO provides tools to help users discover and communicate about aircraft, shares, parts, businesses, services, training, events and other aviation opportunities. You remain responsible for your own decisions, agreements and transactions.

Any agreement relating to the purchase, sale, lease, hire or ownership of an aircraft, participation in a share or syndicate, purchase or sale of aircraft parts, aviation training or services, event attendance or another arrangement is between the relevant parties unless AERLO expressly states otherwise.

Before entering into a transaction or relying upon information on AERLO, you should carry out whatever checks are appropriate. Depending on the circumstances, this may include checking identity and authority, aircraft identity and registration, ownership and title, maintenance and technical records, component times, damage history, liens or finance, airworthiness status, regulatory approvals, licences and qualifications, insurance, contractual documentation, VAT or customs status and physical condition.

Professional engineering, legal, financial, insurance or regulatory advice should be obtained where appropriate.

AERLO does not independently inspect or certify aircraft, parts or services for users unless expressly stated otherwise and is not responsible for representations, promises, payments or agreements made directly between users or third parties.

Never make a payment or transfer funds solely because information or payment instructions appear on AERLO. You are responsible for satisfying yourself that the transaction, recipient and payment instructions are genuine.

AERLO is not an operational flight-planning, navigation, airworthiness, maintenance or regulatory information service unless a particular service is expressly identified as being intended for that purpose.

Information appearing on AERLO must not be relied upon as the sole source for safety-critical, operational, maintenance, engineering, airworthiness, regulatory or legal decisions.

Pilots, aircraft owners, engineers, operators and other users remain responsible for obtaining appropriate current and authoritative information from sources relevant to their activity, including where applicable the CAA, EASA, NATS, official aeronautical publications, NOTAM and meteorological services, manufacturers, maintenance organisations and other competent authorities.

Airport or airfield information, fuel information, operating hours, event information, regulatory information and other aviation data may change without notice and should be independently verified where accuracy is material to safety or operations.

Nothing published through AERLO constitutes legal, financial, engineering, maintenance, airworthiness, insurance or regulatory advice unless expressly stated otherwise.

Business Workspaces allow organisations and authorised users to manage business information and related Platform features. The organisation and its authorised users are responsible for managing access appropriately, maintaining accurate information and removing access when it is no longer required.

AERLO may offer verification features for members, businesses, listings or information appearing on the Platform.

Verification means only what AERLO expressly states has been verified.

Business email verification confirms control of the submitted email address only unless we expressly state otherwise. Verification does not, by itself, guarantee identity, ownership of a business or aircraft, qualifications, licensing, regulatory approval, airworthiness, financial standing, insurance, competence, trustworthiness, safety or continuing legal or regulatory compliance, nor does it constitute endorsement by AERLO.

Verification may become outdated after it is granted. Users remain responsible for conducting their own checks and due diligence.

Where messaging or communication features are available, they must be used lawfully, respectfully and for legitimate purposes. Spam, unsolicited bulk communications, harassment, threats, abusive behaviour and fraudulent or deceptive communications are prohibited.

You must not use AERLO to publish deliberately false or materially misleading information; impersonate another person or organisation; infringe intellectual property or privacy rights; upload malware or malicious material; advertise illegal goods or services; facilitate fraud or unlawful activity; circumvent Platform security; unlawfully collect personal information; interfere with the operation of AERLO; or attempt to gain unauthorised access to accounts, systems or restricted information.

You must not scrape, crawl, harvest or systematically extract Platform content or data using automated means without our prior written permission, except where expressly permitted by law or by a service we provide for that purpose. You must not use automated systems to create accounts, listings, messages or other content without permission.

You must not use AERLO content, directories or data to build or materially enhance a competing marketplace, directory, database or service without our permission. Reasonable indexing by legitimate public search engines is permitted.

Further requirements may be contained in policies or rules expressly incorporated into these Terms.

You retain ownership of intellectual property rights you hold in content you submit to AERLO and confirm that you have the necessary rights and permissions to provide that content.

By submitting content, you grant AERLO a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, distribute, format, optimise, resize, cache and otherwise technically process that content as reasonably necessary to operate, secure, maintain, improve and provide AERLO, display the relevant profile, listing or page and promote the relevant content and the AERLO Platform through AERLO’s website, communications and social media channels.

This licence generally ends when the relevant content is removed from active systems, except where continued processing is reasonably necessary for backups, legal obligations, security, record keeping, dispute resolution or material already lawfully used or distributed before removal.

The AERLO name, trademarks, logos, branding, original website design, software, databases and original content are owned by AERLO Limited or used under licence. Except where permitted by law or these Terms, you must not reproduce, commercially exploit, reverse engineer or redistribute protected AERLO material without our permission.

Nothing in these Terms transfers ownership of AERLO or third-party intellectual property to you.

As part of AERLO’s directory and discovery services, we may display limited information obtained from legitimate publicly available sources to identify and represent relevant businesses, organisations, flight schools, events and other entities.

AERLO may display publicly available images and logos solely to identify and represent businesses, organisations and events within the directory, where appropriate and permitted by law. Intellectual property rights remain with their respective rights holders, who may request correction, replacement or removal at any time.

The inclusion of a business, organisation, event, logo, image or other third-party material on AERLO does not by itself imply partnership, sponsorship, endorsement or affiliation with AERLO.

AERLO does not claim ownership of third-party trademarks, logos, photographs or other intellectual property displayed for these purposes.

Rights holders and relevant businesses, organisations or event organisers may request that information or material concerning them is corrected, updated, replaced or removed by contacting support@aerlo.co.uk. We will consider legitimate requests and take appropriate action within a reasonable period.

Aircraft For Sale listings, Aircraft Share listings, managed Business Profiles and managed Flight Schools are Free to create, publish, keep listed, receive enquiries through and manage, subject to their ordinary publication, authority, moderation and lifecycle rules.

11.1 Optional promotion packages

Featured costs £4.99/month and includes Featured placement and Social media promotion.

Premium costs £9.99/month and includes Featured placement, Social media promotion and Featured on the AERLO homepage.

Promotion is optional. Free is an AERLO listing state and does not create a £0 payment-provider subscription.

Promoted subjects are prioritised in relevant AERLO discovery surfaces and rotate with other eligible promoted subjects. Promotion does not promise a permanent position.

11.2 Monthly subscriptions

Where you deliberately choose Featured or Premium, you authorise AERLO’s payment provider to collect the recurring monthly amount shown to you using the payment method you provide to that provider.

AERLO does not store your full payment-card details. Payment methods and payment processing are handled by our specialist payment provider.

You may cancel Featured or Premium at any time. Cancellation normally takes effect at the current paid period end; the paid benefits continue until then and the subject returns to Free afterwards. Cancellation never unpublishes the underlying subject.

An upgrade from Featured to Premium takes effect only after Stripe confirms the authoritative successful subscription update and any applicable prorated payment. A scheduled downgrade from Premium to Featured takes effect at the next renewal; Premium continues until the current paid period ends.

11.3 Subject lifecycle and failed payments

If a promoted Aircraft or Share listing genuinely ends, or a promoted Business is archived, AERLO schedules future promotion renewal to stop. Historical paid evidence is retained.

If a recurring payment fails, we may attempt to obtain payment again and may provide a limited grace period before paid promotion ends. The underlying subject remains Free and is not unpublished because paid promotion ends.

11.4 Editorial promotion

AERLO may separately select content for editorial or discretionary promotion. That independent authority does not create a customer subscription and may be changed or removed by AERLO.

11.5 Refunds

If you believe you have been charged incorrectly, charged more than once, paid for a service that AERLO has not provided, or otherwise believe that a refund is due, please contact support@aerlo.co.uk.

Refund requests will be considered having regard to the service purchased, whether and to what extent the service has already been supplied, the reason for the request and any rights available to you under applicable law.

Except where required by law or where AERLO agrees otherwise, payments are not automatically refundable merely because you stop using a paid service after its performance has begun or decide that you no longer wish to advertise during a period that has already been paid for.

Nothing in these Terms excludes or restricts any statutory right to cancellation, refund, repeat performance, price reduction or other remedy that cannot lawfully be excluded.

11.6 Consumer cancellation rights

If you purchase an AERLO service as a consumer, you may have statutory rights to cancel certain contracts within a specified period and may have additional rights in relation to subscription contracts and renewals.

Where you expressly request or agree that a service should begin before the end of an applicable statutory cancellation period, we will provide any information, consent mechanism or acknowledgement required by applicable law. Depending on the circumstances and the extent to which the service has already been supplied, this may affect the amount refundable following cancellation.

Where statutory subscription reminder, renewal, cancellation or cooling-off requirements apply, AERLO will provide the required information and mechanisms in accordance with applicable law.

11.7 Business users

Where you purchase AERLO services wholly or mainly for purposes relating to your trade, business, craft or profession, consumer-specific cancellation and refund rights may not apply. Nothing in this section limits rights or remedies that cannot lawfully be excluded.

11.8 Payment provider and transaction records

Payments for AERLO services may be processed by specialist third-party payment providers. Your use of their payment services may also be subject to their applicable terms and privacy information.

AERLO may retain transaction, subscription, refund, dispute and related records where reasonably necessary for accounting, fraud prevention, customer support, dispute resolution, legal compliance and operation of the Platform.

AERLO does not normally receive or hold funds relating to purchases, sales or other transactions made between users through the Platform unless we expressly state otherwise.

AERLO may contain links to websites, booking systems, payment services, social media platforms and other services operated by third parties.

We do not control those services and are not responsible for their availability, content, security, terms or privacy practices. A link from AERLO does not necessarily constitute endorsement or recommendation.

You should review the applicable terms and privacy information before using an external service.

Users may report content they reasonably believe is fraudulent, materially misleading, unlawful, infringes rights, breaches these Terms or presents a security or safety concern.

AERLO may investigate reports and may reject, edit, correct, restrict, archive, disable or remove content where we reasonably believe it breaches these Terms or applicable law, infringes third-party rights, creates a security or fraud risk, is materially misleading, is no longer appropriate or relevant, or materially interferes with the integrity or proper operation of AERLO.

We may restrict, suspend or terminate an account or access to particular features where we reasonably believe these Terms have been materially breached, fraudulent, deceptive or unlawful activity has occurred, security is threatened, continued access creates a material risk, or we are required to act by law or a competent authority.

Where reasonably practicable and appropriate, we may explain our decision or provide an opportunity to remedy an issue, but immediate action may be taken where reasonably necessary.

Making a report does not guarantee that content will be removed.

You may stop using AERLO at any time and may close your account using the functionality we provide, subject to outstanding contractual or legal obligations.

We aim to provide a reliable Platform but do not guarantee uninterrupted, continuous, error-free or vulnerability-free availability.

AERLO may be unavailable because of maintenance, upgrades, security incidents, technical failures, third-party service failures or circumstances beyond our reasonable control. We may add, change, suspend or discontinue features where reasonably necessary for operational, security, legal or commercial reasons.

AERLO will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including significant telecommunications or infrastructure failures, widespread third-party technology outages, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil disturbance, industrial action or governmental action.

Where a material change affects a paid service already purchased, we will respect any rights you have under applicable law.

Much of the information available through AERLO is supplied by users, businesses, organisations and other third parties. Although we take reasonable care in operating the Platform, we cannot guarantee that every listing, profile, price, specification, availability statement, identity, qualification, business, event, opportunity or item of third-party information is complete, accurate, current or genuine.

AERLO does not guarantee successful transactions between users or the condition, suitability, ownership, title, airworthiness, maintenance status or authenticity of aircraft, parts, documents, services or other items advertised through the Platform.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or rights and liabilities that cannot legally be excluded.

If you are a consumer, AERLO is responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law. We are not responsible for business losses where you use AERLO as a consumer, and nothing in these Terms affects your statutory consumer rights.

If you use AERLO wholly or mainly for business purposes, to the fullest extent permitted by law AERLO Limited will not be liable for indirect or consequential loss or loss of profit, revenue, business, anticipated savings, opportunity, goodwill or data arising out of or in connection with the Platform or these Terms.

For business users, AERLO’s aggregate liability arising out of or in connection with the Platform or these Terms will not exceed the greater of the total amount you paid to AERLO during the 12 months immediately preceding the event giving rise to the claim or £100, except where such limitation is prohibited by law.

You are responsible, to the extent permitted by law, for losses reasonably suffered by AERLO as a direct result of your material breach of these Terms, unlawful use of the Platform, content submitted without the necessary rights or permissions, or infringement of another person’s rights.

Where you use AERLO for business purposes, you agree to indemnify AERLO Limited against third-party claims, liabilities, losses and reasonable costs arising directly from those matters, except to the extent caused by AERLO’s own breach, negligence or unlawful conduct.

Your use of AERLO is also subject to our Privacy Policy and Cookie Policy. Additional rules may apply to particular activities or services where they are expressly incorporated into these Terms.

We may update these Terms to reflect changes to law, regulation, the Platform, our services or the way AERLO operates. The latest version will be published on the Platform with its effective and last-updated dates. Where a change materially affects registered members or an existing paid service, we will provide reasonable notice where required or appropriate. Where applicable law requires express agreement to a change, we will obtain it.

AERLO may transfer its rights and obligations under these Terms to another organisation, including as part of a reorganisation, merger, acquisition or transfer of the business or Platform. Where required by law, we will notify you of a transfer that materially affects your rights. If you are a consumer, any transfer will not reduce your rights under these Terms. You may not transfer your rights or obligations without our prior written consent except where applicable law permits it.

If AERLO does not immediately enforce a provision of these Terms, this does not waive our right to enforce it later. If any provision is found unlawful, invalid or unenforceable, it will be removed or limited only to the minimum extent necessary and the remaining provisions will continue in effect.

These Terms, together with policies and additional terms expressly incorporated into them, constitute the agreement concerning your use of AERLO. Business users acknowledge that they have not relied on statements or representations not contained in that agreement. Nothing in this provision excludes liability for fraud or fraudulent misrepresentation or limits statutory consumer rights.

Unless expressly stated otherwise, these Terms are between you and AERLO Limited and no other person has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999. This does not affect rights or remedies existing independently of that Act.

These Terms and any dispute or claim arising out of or in connection with them or your use of AERLO are governed by the laws of England and Wales.

If you use AERLO for business purposes, the courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these Terms or the Platform.

If you are a consumer, you may have the right to bring proceedings in the part of the United Kingdom in which you live, and nothing in these Terms removes any jurisdictional rights you have under applicable consumer law.

If you have questions about these Terms, need assistance with your account or wish to report an issue relating to the Platform, please contact:

Email: support@aerlo.co.uk
Website: www.aerlo.co.uk